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FAQs

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Frequently Asked Questions

This is list of our The Alma Market’s most ‘Frequently Asked Questions’. We are a supplier of vintage inspired crafts, gifts and homewares.
 
How do you secure online payments?We are partnered with the best companies in order to offer a secured payment solution. We're using the industry standard SSL encryption protocol that protects your personal information when you’re in the "My account" section of our website.
 
How can I manage my account?
How can I manage my account? You can manage your personal information, including your email address, password, billing information or email preferences at any time. To access your account, click on "My Account".

How do I return unwanted or broken goods?
If an item you receive is faulty or not quite as you expected, please contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone us on 01803 523803 so we can discuss return options and also provide you with a ‘Returns Authorisation Code’. Returns should be securely packaged and contain your name and our Returns Authorisation Code inside. We recommend you obtain proof of posting in case your item goes missing in transit. Please return any items to: The Alma Market, 57 Smallcombe Road, Paignton, Devon, TQ3 3TJ.

How long will my refund take?
Our goal is to make the returns procedure as hassle free as possible for you.Once we have received and examined the item(s) we will notify you by email and make the refund in the original form of payment (i.e. same credit card). You will be notified, via email, when the refund has taken place. Please note that your banking institution may require additional days to process and credit this transaction to your account once it has received the refund confirmation from us.
 
I received the wrong item, what should I do?
Please contact us immediately via e-mail or telephone. We will discuss the steps needed so you can receive the correct item you ordered.
 
I have entered the wrong delivery postal address, how can I change it?
Please contact us immediately via phone or email and we can discuss the changes you need to make. Please note: In the event that your order has already been despatched via our courier, a service fee of £7.50 will be payable by you for any delivery address change. This is a service fee charged by the courier company and regretfully we have to pass this cost onto our customers.

Will my delivery require a signature?
Not always. This will depend on the type and value of the goods being shipped to you. If you want your parcel to be left in a safe place (e.g. behind bins, porch, in the shed etc), please let us know in the ‘notes and special requests’ box provided at the shipment screen. We will not however be responsible if an item goes missing once it has been left on your property.
 
What countries do you ship to?
Currently, we only deliver our products within the UK.
 
Do you keep a record of my previous orders?
Yes. Once you log in to your account you will be able to view your order history.
 
 Where's my order and what is the delivery time?
Your order will normally be shipped within 1 to 2 working days. Orders received after 2pm on a Friday will usually be shipped on the Monday (excluding Bank holidays) Parcels sent via our courier might be delivered to you the next working day depending on what time you place your order and our current work load. Please contact us for any special requirements.
 
Can I track my package?
If your items are sent via our courier we will provide you with a tracking number and details on how you can monitor the progress of your pending delivery.
 
Can I come to you and pick up my order?
Generally, we are unable to provide a ‘pick up order’ service. However, if you do live locally to our address please give us a call to discuss this arrangement.

How will I know my order has been received by you?
Once you complete the payment process you will receive two emails. One email will be sent to you directly from the payment service provider (the company handling the secure card transaction). This is your confirmation that your payment has been made. The second email comes from us and will contain your order details and address details. Once your order is despatched you will receive a further confirmation email.

Are all items securely packaged? And what packaging do you use?
Yes, all items will be packaged lovingly and securely. A lot of care of attention goes into ensuring you will receive your items in tip-tip condition.
Because we value the environment we make every effort to recycle all our boxes and other packaging whenever possible. However, regardless of the outward appearance of the packaging in which you may receive your items, the items themselves will be of the highest quality and will be securely packaged so as to avoid any possible damage in transit.
 
How much is P&P?
Postage and packaging is calculated and priced according to the overall weight of all items purchased. The price will be displayed at the shipping screen prior to final check out.
 
Can I place an order over the phone?
 Sorry, we are unable to take orders over the phone. All orders must be placed through our website.

Do you provide a gift wrapping service?
This might be a service that we may offer in the future, but at present we do not operate a gift wrapping service. 

For additional information please refer to our Terms and Conditions which sets out the full extent of any agreement between you and The Alma Market.

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