Frequently Asked Questions
How do I return unwanted or broken goods?
Please contact us immediately via e-mail or telephone. We will discuss the steps needed so you can receive the correct item you ordered.
Will my delivery require a signature?
Currently, we only deliver our products within the UK.
How will I know my order has been received by you?
Once you complete the payment process you will receive two emails. One email will be sent to you directly from the payment service provider (the company handling the secure card transaction). This is your confirmation that your payment has been made. The second email comes from us and will contain your order details and address details. Once your order is despatched you will receive a further confirmation email.
Yes, all items will be packaged lovingly and securely. A lot of care of attention goes into ensuring you will receive your items in tip-tip condition.
Because we value the environment we make every effort to recycle all our boxes and other packaging whenever possible. However, regardless of the outward appearance of the packaging in which you may receive your items, the items themselves will be of the highest quality and will be securely packaged so as to avoid any possible damage in transit.
Postage and packaging is calculated and priced according to the overall weight of all items purchased. The price will be displayed at the shipping screen prior to final check out.
Do you provide a gift wrapping service?
This might be a service that we may offer in the future, but at present we do not operate a gift wrapping service.
For additional information please refer to our Terms and Conditions which sets out the full extent of any agreement between you and The Alma Market.